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SHIPPING & DELIVERY

We are proud to offer international shipping services that currently operate in 30 major countries world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.

How do you ship packages?

Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS. Packages from India have fastest shipping time of under 1 week to 10 days and accompany a gift of same or lesser value as the cost of product ordered

Do you ship worldwide?

Yes. We provide free shipping to 67 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.

What about customs?

We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.

How long does shipping take?

Shipping time varies by location. These are our estimates:
Location *Estimated Shipping Time
United States 10-30 Business days
Canada, Europe 10-30 Business days
Australia, New Zealand 10-30 Business days
Central & South America 15-30 Business days
Asia 10-20 Business days
Africa 15-45 Business days
*This doesn’t include our 2-5 day processing time.

Do you provide tracking information?

Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.

My tracking says “no information available at the moment”.

For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.

Will my items be sent in one package?

For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.

If you have any other questions, please contact us and we will do our best to help you out.

REFUNDS & RETURNS POLICY

Order cancellation

All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.

Refunds

Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:

  • If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
  • If you received the wrong item you can request a refund or a reshipment.
  • If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.

We do not issue the refund if:

  • Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
  • Your order did not arrive due to exceptional circumstances outside the control of Jewelllery.com (i.e. not cleared by customs, delayed by a natural disaster).
  • Other exceptional circumstances outside the control of http://jewelllery.com

*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page

If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.

Exchanges

If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.

Please do not send your purchase back to us unless we authorise you to do so.

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A***k
18 Apr 2020

All OK! Thank you very much!

Christian Fox
7 Apr 2020

Beautiful!!!

M***y
3 Apr 2020

Very nice!!

E***e
3 Apr 2020

Labai gražu

Sandra Nichols
2 Apr 2020

A+

I***O
2 Apr 2020

Very cute delicate bracelet. I went to a thin brush

Elizabeth Hanson
26 Mar 2020

Never received any of the bracelets.

S***n
24 Mar 2020

the pink is very pale but i like it!!

Mildred Rodriguez
16 Mar 2020

I first ordered one and ordered more, very satisfied, receiving nice complements regarding this bracelet. Just love it.

B***r
15 Mar 2020

tq

Customer
12 Mar 2020

Little damage

I***
9 Mar 2020

Baby

Laura Kelly
19 Feb 2020

great beautiful excellent thank you so much

Customer
11 Sep 2019

super

Vincent Tucker
11 Sep 2019

looks like the picture

J***a
10 Sep 2019

Very nice bracelet, exactly as shown on the picture.

John Thomas
9 Sep 2019

Very beautiful, excellent quality and good service. thank you.

B***a
7 Sep 2019

Thank you very much everything got me well quickly to mexico, everything is beautiful and of great quality, i highly recommend and will buy again soon! Greetings and thanks to this store is excellent!

C***n
7 Sep 2019

Very good quality

H***a
6 Sep 2019

The bracelet is good and quality ordered for a girl 7 years old. For adults will not work, it will look childish.

K***+
6 Sep 2019

Beautiful bracelet

A***a
5 Sep 2019

Very beautiful, offered to my friends, and they loved :)))

Customer
5 Sep 2019

Very pretty the wax, as seen in the photo and i arrive in good condition.

S***a
5 Sep 2019

The bracelet is pretty, it looks gentle!

Customer
5 Sep 2019

Cool! Thank you!

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ZOSHI Romantic Vintage Bracelets For Women Heart Pendant Bracelets with bling crystal Beads Fit Pan Bracelets Jewelry

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US $3.63
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Most of our products are made to order hence order processing time can vary from 2 to 4 days.
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