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SHIPPING & DELIVERY

We are proud to offer international shipping services that currently operate in 30 major countries world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.

How do you ship packages?

Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS. Packages from India have fastest shipping time of under 1 week to 10 days and accompany a gift of same or lesser value as the cost of product ordered

Do you ship worldwide?

Yes. We provide free shipping to 67 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.

What about customs?

We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.

How long does shipping take?

Shipping time varies by location. These are our estimates:
Location *Estimated Shipping Time
United States 10-30 Business days
Canada, Europe 10-30 Business days
Australia, New Zealand 10-30 Business days
Central & South America 15-30 Business days
Asia 10-20 Business days
Africa 15-45 Business days
*This doesn’t include our 2-5 day processing time.

Do you provide tracking information?

Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.

My tracking says “no information available at the moment”.

For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.

Will my items be sent in one package?

For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.

If you have any other questions, please contact us and we will do our best to help you out.

REFUNDS & RETURNS POLICY

Order cancellation

All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.

Refunds

Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:

  • If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
  • If you received the wrong item you can request a refund or a reshipment.
  • If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.

We do not issue the refund if:

  • Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
  • Your order did not arrive due to exceptional circumstances outside the control of Jewelllery.com (i.e. not cleared by customs, delayed by a natural disaster).
  • Other exceptional circumstances outside the control of http://jewelllery.com

*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page

If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.

Exchanges

If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.

Please do not send your purchase back to us unless we authorise you to do so.

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Kimberly Jenkins
8 May 2020

VERY SATISFIED WITH THE QUALITY OF THE RING. THANK YOU I AM ORDERING MORE.

D***a
22 Apr 2020

❤❤

E***a
22 Apr 2020

Very beautiful ring.

Ruth Watson
19 Apr 2020

Pretty

S***o
14 Apr 2020

I am very happy with my purchase, it is of quality, in France size 52 on the site size 6

M***n
3 Apr 2020

excellent thanku

A***a
25 Mar 2020

ok

G***e
16 Mar 2020

The delivery was made with great success the ring is really top of the top my mother was very happy. Small negative point sizes are smaller than European sizes

Lauren Curtis
13 Mar 2020

Good

A***v
13 Mar 2020

Packed well, delivery is fast, beautiful very. Thanks!

Carl Stevens
11 Mar 2020

Beautiful!

Frances Hernandez
10 Mar 2020

Very beautiful ring!

M***n
17 Feb 2020

so beautiful. very happy with purchase

S***l
12 Feb 2020

Excellent Product

Michael Douglas
14 Jan 2020

The ring is very beautiful, but the size does not match. She took 7, the size grid indicated compliance with the Russian size 17,25. On my biggest finger with a size of 17,5 was very large. 7 is at least 18, if not 18,5. I will re-order.

R***m
2 Sep 2019

Super, Thanks!

G***a
2 Sep 2019

Cute ring

R***L
28 Aug 2019

Wonderful, well-made.

Johnny Rios
22 Aug 2019

⭐️⭐️⭐️⭐️⭐️

Customer
22 Aug 2019

very nice and very sparkling

S***d
19 Aug 2019

All good. Thanks

A***X
17 Aug 2019

Delivery 1 month for France

Ethan Valdez
14 Aug 2019

Love it

V***v
13 Aug 2019

Thank you, very beautiful rings, large, for plump fingers, made neatly, all strasses are in place, thank you very much, recommended

Joshua Williamson
12 Aug 2019

Perfect quality!

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