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Product always receives high satisfaction ratings from our customers

1.How to tell you my information?
a.You can note in your order when confirm your order information;

b. Send us message by contact seller.

Follow as picture shows:

NOTE:

We will ship directly if we do not receive any information after 12 hours of order, Due to Aliexpress order handling rule.

Your understanding and cooperation will be much appreciated.

Note on app:
Note on PC:
2.Can I use my own language?
YES.But ONLY English support font selction,other language will be in default font: Arial.
3.Can I add my own logo?
YES
4.How long to customize my jewelry?
Usually we ship within 48hours (work time)
5.How many letters can I put in ring?
Usually within 20 characters please.
6.How many letters can I put on bracelet?

Usually within 25 characters per line

For bracelet/bangle width:

6mm:1 line 8mm:2 lines

10mm:3 lines 12mm:4 lines

15mm:5 lines

VERY IMPORTANT: please read following notes carefully to ensure your custom jewelry perfect:

1. Simple logo and image is perfect;

2. Photo with 1 person ONLY for a ring;

3.If you can not sure if your picture is OK or not, please contact us first.

8.How to note text and image?
Put the image number inside () please. eg: Black font 50, engrave : Lucy (165) forever.

Your own image, please send attachment in message or send to email: smt88@sfstteljewelry

.com

SHIPPING & DELIVERY

We are proud to offer international shipping services that currently operate in 30 major countries world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.

How do you ship packages?

Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS. Packages from India have fastest shipping time of under 1 week to 10 days and accompany a gift of same or lesser value as the cost of product ordered

Do you ship worldwide?

Yes. We provide free shipping to 67 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.

What about customs?

We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.

How long does shipping take?

Shipping time varies by location. These are our estimates:
Location *Estimated Shipping Time
United States 10-30 Business days
Canada, Europe 10-30 Business days
Australia, New Zealand 10-30 Business days
Central & South America 15-30 Business days
Asia 10-20 Business days
Africa 15-45 Business days
*This doesn’t include our 2-5 day processing time.

Do you provide tracking information?

Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.

My tracking says “no information available at the moment”.

For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.

Will my items be sent in one package?

For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.

If you have any other questions, please contact us and we will do our best to help you out.

REFUNDS & RETURNS POLICY

Order cancellation

All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.

Refunds

Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:

  • If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
  • If you received the wrong item you can request a refund or a reshipment.
  • If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.

We do not issue the refund if:

  • Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
  • Your order did not arrive due to exceptional circumstances outside the control of Jewelllery.com (i.e. not cleared by customs, delayed by a natural disaster).
  • Other exceptional circumstances outside the control of http://jewelllery.com

*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page

If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.

Exchanges

If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.

Please do not send your purchase back to us unless we authorise you to do so.

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C***T
3 Sep 2019

Perfect!

Dorothy Daniels
2 Sep 2019

Received my order today. Item was just as described and great quality. Reliable Seller .. I order this then send message to store for engraving the bracelet. All went well. seller respond to all my question. Nice bracelet, I recommend

S***a
24 Jul 2019

Maravilloso!!!!

T***N
24 Jul 2019

Perfect perfect!

L***o
18 Jul 2019

Excellent product!

A***o
12 Jul 2019

Perfecta, no me la quito!!!!

R***d
18 Jun 2019

Great product.

A***a
3 Jun 2019

10000 stars. Recomand! Best store! Thank you!

R***d
24 May 2019

Good Quality but a little short.

R***d
24 May 2019

Good quality by it is a little short

N***o
15 May 2019

Awesome product. I hope it lasts.

Richard Gardner
7 May 2019

Thank you, i arrive in two weeks. All right with the description

S***s
23 Apr 2019

very nice, good quality, but i expected engraving to be in black colour, It arrived in white-grey. I think its less nice than black. Can you pls engrave in black next time? is it possible?

M***e
16 Mar 2019

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Vnox Bracelet Customized Jewelry Free Engraving Stainless Steel 6mm 8mm Men Jewelry Cuff Gold Color Personalized Open Bangle

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US $9.99
US $14.07
20-38 days
Most of our products are made to order hence order processing time can vary from 2 to 4 days.
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