SHIPPING & DELIVERY
We are proud to offer international shipping services that currently operate in 30 major countries world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS. Packages from India have fastest shipping time of under 1 week to 10 days and accompany a gift of same or lesser value as the cost of product ordered
Do you ship worldwide?
Yes. We provide free shipping to 67 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
10-30 Business days |
| Canada, Europe |
10-30 Business days |
| Australia, New Zealand |
10-30 Business days |
| Central & South America |
15-30 Business days |
| Asia |
10-20 Business days |
| Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
REFUNDS & RETURNS POLICY
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of Jewelllery.com (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of http://jewelllery.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
He left his country of origin on 8 August and arrived in Istanbul on 14 August. It was very fast. Teşekkürler
As always prefect. I have using since 2016 . I buy one every year.
Everything is as always good. and fast
It came quickly. Condition is good.
Corresponds to the photo, quality, came quickly, i recommend.
Very good cargo and good price , thank you.
Very good quality. Relatively fast shipping. Recommend.
Product as described, arrived fast. Thank you so much.
The order was delivered very quickly within a week! The bracelet is beautiful according to the description! Thank you store! I recommend!
Good
nice. my 2nd order already
VŠE přišlo v pořádku, jsem spokojen.
Much nicer than the one in the picture; the order came super fast, i applied on may 08, arrived in my country on may 21, but i received it on may 31st. Good communication with the store, i recommend. It's for gift, so i'll give my comments later.
Super
Excellent bracelet, i order not the first time. The store answers all questions. Delivery to moscow 17 days.
Thank you good quality fast delivery in france
Such as photos, excellent product
Everything is ok. Shipping 15 days.
As described. Thank you.
Very beautiful and great quality. Recommend store.
Very neatly made and packed.
high quality it seems. very FAST delivery . Thank you Seller !
very nice
Quite durable goods to me, good goods ..
good~^^