SHIPPING & DELIVERY
We are proud to offer international shipping services that currently operate in 30 major countries world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS. Packages from India have fastest shipping time of under 1 week to 10 days and accompany a gift of same or lesser value as the cost of product ordered
Do you ship worldwide?
Yes. We provide free shipping to 67 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
10-30 Business days |
| Canada, Europe |
10-30 Business days |
| Australia, New Zealand |
10-30 Business days |
| Central & South America |
15-30 Business days |
| Asia |
10-20 Business days |
| Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
REFUNDS & RETURNS POLICY
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of Jewelllery.com (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of http://jewelllery.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
She's very pretty in sight. Perfect
Looks great. On the hand sits not tight. Not a very reliable lock, there is a gap (probably did not understand the size (or i did not see them when ordering)), i would not like to lose it. Otherwise came in good packing, in proper presentation.
Bracelet great
The bracelet is excellent! The store is honest, sent everything in the best form. Thank you
A thin lace jumped out immediately at the first fitting. Chinese glue "monolith" helped. Long live china.
A beautiful bracelet, this is the third one! Asked to order another 3 bracelets. Delivery-2 weeks, fast. Very satisfied. I recommend the store.
Good quality thanks to store, fast shipping tracker tracked
The description corresponds, as well as the detached mount in many)
Beautiful really
Very high quality made. On the thin and middle hand just. On a wide wrist may not "fit". In the kit there is a cheholchik. Delivery is fast.
Looks great!
Delivery is fast, 17 days from order to receipt in n. Novgorod Track number tracked in truncated format (za) Package with puffy + extra branded pouch (3 extra photo On the hand sits confident Took because of the convenient fastener, it is really practical, which you can not say about simple buttons and ropes However, not every hand will fit, the size is not great If i found the right information-put like :)
It came fast but damaged. It should be longer it's for childs.
Excellent i love it! And my friends like it
Very good
very very good quality good work
Excellent purchase.
Super quality-beautiful-thank you :-)
Happy.
Cool, but not adjustable in length, for a wide wrist will not fit
Good with small gift Thanks
Item was shipped without tracking in russia, but came 14 days to novosibirsk
The package came quickly in excellent quality and well packed vigilant
Like
it's nice