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SHIPPING & DELIVERY

We are proud to offer international shipping services that currently operate in 30 major countries world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.

How do you ship packages?

Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS. Packages from India have fastest shipping time of under 1 week to 10 days and accompany a gift of same or lesser value as the cost of product ordered

Do you ship worldwide?

Yes. We provide free shipping to 67 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.

What about customs?

We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.

How long does shipping take?

Shipping time varies by location. These are our estimates:
Location *Estimated Shipping Time
United States 10-30 Business days
Canada, Europe 10-30 Business days
Australia, New Zealand 10-30 Business days
Central & South America 15-30 Business days
Asia 10-20 Business days
Africa 15-45 Business days
*This doesn’t include our 2-5 day processing time.

Do you provide tracking information?

Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.

My tracking says “no information available at the moment”.

For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.

Will my items be sent in one package?

For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.

If you have any other questions, please contact us and we will do our best to help you out.

REFUNDS & RETURNS POLICY

Order cancellation

All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.

Refunds

Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:

  • If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
  • If you received the wrong item you can request a refund or a reshipment.
  • If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.

We do not issue the refund if:

  • Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
  • Your order did not arrive due to exceptional circumstances outside the control of Jewelllery.com (i.e. not cleared by customs, delayed by a natural disaster).
  • Other exceptional circumstances outside the control of http://jewelllery.com

*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page

If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.

Exchanges

If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.

Please do not send your purchase back to us unless we authorise you to do so.

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A***k
5 Jul 2020

The earrings are superb. they look expensive and high quality. I do not know how quickly they will darken. I recommend. delivery of SPB in 2 weeks.

A***a
27 Jun 2020

Earrings are excellent, they look decent, I buy the second set, because. Previous sent out)))

L***z
26 Jun 2020

Great acrylic earrings, for the very low price it has, they're very good, it's the seconds I buy, they get a lot of attention for how well they're done.

M***s
24 Jun 2020

Norms of glass, I will wear) Delivery was very long because of quarantine

Customer
24 Jun 2020

Amazing did not even expect to recommend

P***p
24 Jun 2020

Awesome earrings. Well packed. Fast shipping.

J***a
23 Jun 2020

Perfect!!! Exactly as the picture. Good size. Recommend.

T***t
20 Jun 2020

Yea! These are very decent and beautiful earrings! For me not heavy! Look expensive! Came in three weeks, packed well. Put more clips, so that the earrings are not lost when worn.

R***r
18 Jun 2020

I take earrings for the second time, now for a gift. Look very noble, you can dress under the whole. Manufactured qualitatively, not heavy, ears from them do not hurt-a good alloy of metal. I'm happy with the purchase.

G***e
16 Jun 2020

These are heavy earrings and it doesnt stay upright, so I bent the hook a little bit and now it stays upright. Thank you!

Z***a
10 Jun 2020

Earrings are beautiful, packed in a navel, on delivery a little bent fasteners, retainer 3, probably 1 spare, heavy, I did not try it in my sock.

D***a
7 Jun 2020

Let me just say,they look way better than the picture. And they look super expensive in person. I'll leave pictures for you to see yourself. I've never purchased such an affordable but yet expensive looking earring in my life. I'm so happy and cannot wait to wear them during summer. I'm very hard to please but I'm pleased with these earrings. And they didn't take too long to deliver in US.

A***a
5 Jun 2020

Earrings I liked, large. Glass.

A***a
2 Jun 2020

Cool earrings, very large. 3 fasteners in the kit. I'll order more. Seller recommend. Thank you. The goods arrived in time!

R***a
1 Jun 2020

Earrings are delicious! In real life look better than in the photo, steep and quality. Recommend. Thank you

N***a
19 May 2020

Earrings just fire recommend. Big stones, fast delivery, great price. Take do not regret

B***r
7 May 2020

Very beautiful! Like the picture! It's been a month.

G***a
20 Apr 2020

Beautiful, stylish, large, bright, very satisfied that I bought.

V***a
16 Mar 2020

Received, good quality, thank you.

O***s
17 Feb 2020

Well such small =) :) very noticeable)))) will wait for the summer)) unusual earrings.

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