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SHIPPING & DELIVERY

We are proud to offer international shipping services that currently operate in 30 major countries world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.

How do you ship packages?

Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS. Packages from India have fastest shipping time of under 1 week to 10 days and accompany a gift of same or lesser value as the cost of product ordered

Do you ship worldwide?

Yes. We provide free shipping to 67 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.

What about customs?

We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.

How long does shipping take?

Shipping time varies by location. These are our estimates:
Location *Estimated Shipping Time
United States 10-30 Business days
Canada, Europe 10-30 Business days
Australia, New Zealand 10-30 Business days
Central & South America 15-30 Business days
Asia 10-20 Business days
Africa 15-45 Business days
*This doesn’t include our 2-5 day processing time.

Do you provide tracking information?

Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.

My tracking says “no information available at the moment”.

For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.

Will my items be sent in one package?

For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.

If you have any other questions, please contact us and we will do our best to help you out.

REFUNDS & RETURNS POLICY

Order cancellation

All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.

Refunds

Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:

  • If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
  • If you received the wrong item you can request a refund or a reshipment.
  • If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.

We do not issue the refund if:

  • Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
  • Your order did not arrive due to exceptional circumstances outside the control of Jewelllery.com (i.e. not cleared by customs, delayed by a natural disaster).
  • Other exceptional circumstances outside the control of http://jewelllery.com

*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page

If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.

Exchanges

If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.

Please do not send your purchase back to us unless we authorise you to do so.

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M***n
20 Apr 2020

Falls called érg small out

V***v
16 Apr 2020

Suitable for thin wrist

D***v
11 Apr 2020

It all came out.

V***a
9 Apr 2020

The bracelet is cute, but on a small hand.

Customer
6 Apr 2020

23-feb. 3 april. Exactly as in the picture. I recommend.

Victoria Reyes
1 Apr 2020

Delivery is fast.

R***r
31 Mar 2020

On a very thin hand

B***l
9 Mar 2020

very good

A***r
1 Mar 2020

I love them, they are really gorgeous

K***g
28 Feb 2020

it's good. arrived I think in about 2 weeks. I wish I had ordered 2 though.

K***t
24 Feb 2020

Beautiful, but he's on a thin hand. Volume is too small

O***a
24 Feb 2020

Item is nice, but rather difficult to put on it, not convenient lock.

B***b
15 Feb 2020

An excellent bracelet I liked only for a long time until I arrived. The size is a little tight. The product is very good I liked it very much. Thanks for the loyalty.

Customer
30 Jan 2020

Good

A***l
28 Jan 2020

Very similar are for small doll

M***y
9 Sep 2019

Exactly as in the photo, I recommend

T***l
5 Sep 2019

Beautiful bracelet

Customer
31 Aug 2019

All the respect and respect for this distinctive store, and of course this is not the first time A big thanks to all those responsible for this distinctive service, and certainly there will be more deal Top in creativity and service is very excellent All love and gratitude to you

Zachary Hill
27 Aug 2019

is too small

Karen Hansen
23 Aug 2019

Very high quality. Much more than expected.

K***u
21 Aug 2019

Perfect product according to the photo I recommend this product

C***P
12 Aug 2019

Came in 1.5 weeks to Australia. Decent quality bracelets they are quite weighty, madefrom metal and don’t feel cheap or plasticy. The clasp is secure and hidden when shut but the corners are a bit sharp when trying to clasp it shut. The glitter on them is stunning but the actual bangle is super tiny on the wrist

David Howard
12 Aug 2019

Love it I ordered more

A***a
8 Aug 2019

All right, thank you.

Леонід Винниченко
3 Aug 2019

Cool bracelet on a thin hand! Came quickly! I am happy with the order! i recommend!

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