SHIPPING & DELIVERY
We are proud to offer international shipping services that currently operate in 30 major countries world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS. Packages from India have fastest shipping time of under 1 week to 10 days and accompany a gift of same or lesser value as the cost of product ordered
Do you ship worldwide?
Yes. We provide free shipping to 67 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
10-30 Business days |
| Canada, Europe |
10-30 Business days |
| Australia, New Zealand |
10-30 Business days |
| Central & South America |
15-30 Business days |
| Asia |
10-20 Business days |
| Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
REFUNDS & RETURNS POLICY
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of Jewelllery.com (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of http://jewelllery.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
Fully corresponds to the description. Delivered quickly.
For this money Good Goods
Cord of very low quality, need refinement or replacement. In general, I think that my money is not worth it. More less normal pendant itself.
Very beautiful pendants according to the photo. Thank you for your speed
thanks!
All the rules.
Item shipped quickly, also quickly came, less than 2 weeks. Funny thing
Pendant super! Came to kaluga for 3 weeks. There were small problems with tracking, as everything was stuck in one place, but it turns out everything came. Seller advise!
Very fast, the track was tracked, the size is smaller than thought, but i did not read it. Neat.
Cool pendant ^ ^ very well detailed) i'm happy) thanks!!
The parcel arrived quickly, the goods are excellent! I recommend!
The goods came quickly, thank you.
The order is tracked throughout, fully corresponds to the description, with the store did not communicate, sent quickly.
Pristigny do bulgaria for two sedatives. A lot of mi hareswa. Preporchvye.
Beautiful necklace. Very happy with my purchase.
Delivery pleased-very quickly! Wolf too I liked it. Really made very high quality and really recognizable!
And in perfect harmony.
Delivery month. The wolf is cool. Order satisfied
It looks like the pictures, the only thing that was weird was, that inside of the yellow package it was wet? The product itself was in a plastic bag and didn't get wet, though. Shipping took about three weeks. But I am very satisfied with the product, I was looking for a wolf necklace for quite a while now (: Would recommend buying it!
The goods were sent the day after payment. Packed in a transport envelope with a pup. Tracking throughout. To russia the pendant flew quickly, and then .. as usual .. I'm already used to) in general, delivery to crimea took +-20 days. The pendant is heavy, made very high quality, hollow inside. Lace i advise you to replace (looks cheap) with something else. With the store did not communicate, there was no need. The goods and service are satisfied. Thank you. Deserved 5 stars!
Thank you! The necklace looks amazing. Just as good as in pictures. Also thank you for the fast delivery. I received my item in less than two weeks.
nice wolf, fast shiping
Very nice necklace
The order came three weeks before omsk, the quality of the pendant is excellent, that's only the ring is better to immediately replace it with a stronger, weak it for such a suspension .... and so everything is wonderful ....
love it