SHIPPING & DELIVERY
We are proud to offer international shipping services that currently operate in 30 major countries world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS. Packages from India have fastest shipping time of under 1 week to 10 days and accompany a gift of same or lesser value as the cost of product ordered
Do you ship worldwide?
Yes. We provide free shipping to 67 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
Location |
*Estimated Shipping Time |
United States |
10-30 Business days |
Canada, Europe |
10-30 Business days |
Australia, New Zealand |
10-30 Business days |
Central & South America |
15-30 Business days |
Asia |
10-20 Business days |
Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
REFUNDS & RETURNS POLICY
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of Jewelllery.com (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of http://jewelllery.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
Pearls come for 2 weeks, pearls of the same size, very beautiful. Thank you.
The necklace is very beautiful, thanks to the store! In life it looks a little lighter than in the photo. The size of the beads is different, and there is doubt in naturalness, i can not say. Mo reached in 2 weeks. As a gift-hair elastic, thank you.
EXCELLENT
Thanks for the order! Very beautiful necklace. Gentle. I don't think it's natural. But for this money can be worn and issued for natural. Thanks to the store for the fast delivery!. Sent 06.06.19, received 20.06.19.
Beautifully beautiful! Very beautiful shades of pearls, in different lighting looks different .. Very satisfied! Thanks to the store and of course, i recommend to buy!
Pearls are very shiny and smooth, delivery is fast, packed all in a gift box, 5 stars!
Not as contrast and not as smooth as in the picture, but overall not bad, took for 920r, pearls about 9mm in length (total 36 pcs), width (diameter) about 5mm. More suitable for a thin maiden neck. Got to moscow in 2 weeks.
Thank you very much to the store for the fast shipping, everything is well packed thank you pearl beautiful recommend, the seller umnichka sociable responsible immediately sent.
Thank you very much! In the first delivery did not get a necklace. The store assured and quickly sent the goods. Beautiful pearls, my daughter liked. We highly recommend the seller as honest and mandatory. We'll still buy gifts.