SHIPPING & DELIVERY
We are proud to offer international shipping services that currently operate in 30 major countries world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS. Packages from India have fastest shipping time of under 1 week to 10 days and accompany a gift of same or lesser value as the cost of product ordered
Do you ship worldwide?
Yes. We provide free shipping to 67 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
10-30 Business days |
| Canada, Europe |
10-30 Business days |
| Australia, New Zealand |
10-30 Business days |
| Central & South America |
15-30 Business days |
| Asia |
10-20 Business days |
| Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
REFUNDS & RETURNS POLICY
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of Jewelllery.com (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of http://jewelllery.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
Delivery 53 days via ukrmail. The track only followed to Ukraine. Won for coins and a cent. Executed qualitatively and looks interesting. The size of course is small. My wife's only a pinkie. They gave my daughter a game.
thanks
The ring is even more beautiful in real life,the size is good,the shipping was very fast(less than 1 month)!Thank you!
Seriously and beautifully at the same time...
Cool ring!!!
Ring super! Quality is higher! Who likes, order, ultra fashionable
Stylish ring.♉For Taurus. Size accurate.
The ring is just bomb! I recommend
All as in the photo the product corresponds to the description
For a long time I looked at this ring, I ordered it at last! But, alas, the size was small! I wanted on the index finger (always took 16,5-17,5 in the jewelry, depending on what finger) and did not guess, it fits only on the ring. The ring is very beautiful!!! Done neatly, there is nothing to complain about! Volumetric, noticeable! I like it!
great, he is perfect, i love it! thank you
Awesome
Excellent unusual decoration. Thank You
Very interesting and high quality
good quality
sent without Red eyes , this way is good too .
Quality at altitude. Thank you.
OK
Very pretty and especially very well finished impeccable finish
I did not communicate with the store, but i am very grateful for the fast delivery of the goods. it is pleasant that the ring fully corresponds to the description of the product. the product design is stunning, the work is amazing. all stones are very well fixed, their wonderful cut gives the ring a kind of charm. on the finger sits flawlessly. I do not know how to lead in the sock, i hope for the best. the ring is very catchy, memorable. i am happy with the purchase, i think that i will buy other original jewelry from this seller. thank you seller! 8
Everything perfect on time and in excellent condition
The ring is decorated with black zirconium stones, the eyes of the bull are two red stones that glow in the light, burgundy light. The ring inside is hollow and although it looks very massive, it is not very heavy. Black stones on the face of the bull are inserted structurally, forming an interesting pattern. The ring is made so that it is very comfortable to lie and finger.
thank you
Very beautiful ring! Done well. 9 the size of the husband on the pinky came up. Packed well, reached st. petersburg in about a month. Thanks to the store. I recommend the seller to cooperate.
Today came, it's beautiful, whimsical