SHIPPING & DELIVERY
We are proud to offer international shipping services that currently operate in 30 major countries world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS. Packages from India have fastest shipping time of under 1 week to 10 days and accompany a gift of same or lesser value as the cost of product ordered
Do you ship worldwide?
Yes. We provide free shipping to 67 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
10-30 Business days |
| Canada, Europe |
10-30 Business days |
| Australia, New Zealand |
10-30 Business days |
| Central & South America |
15-30 Business days |
| Asia |
10-20 Business days |
| Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
REFUNDS & RETURNS POLICY
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of Jewelllery.com (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of http://jewelllery.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
Looks beautiful. Thank you. I liked it!
Beautiful.
Prześliczny stylish jewelry set. Looks fantastically. Made firmly and carefully. Color gorgeous. I am satisfied with your purchase. Jewelry me zachwyciła. Packed in a small bag with company logo, was attached tiny cloth polishing. Delivery fast rejestrowaną via, goods protected from damage during transportation.
Excellent!!! Magnets hold well. Shipping fast! Thank you!!!
These are wonderful!! This is a very elegant set for a very affordable price. Thanks to the store for such great service and quality. And the gift is also very nice. Thank you seller!!
It is really very nice.
Ornaments are made well, look very good. Bracelet and necklace has magnetic clasp, it is very convenient The clasp is reliable, you can not worry that the jewelry will be lost. Ring length-45 cm Bracelet-18 cm Simple earrings are made in the form of a hook, a silver shvenza, a sample is available Earrings are not heavy. Earring-4 cm Pearls are beautiful, noble poured.
The delivery was fast, the packaging was excellent, including a mountain of pomeranian, zip-bags and a velvet pouch for storage. I have purple pearls. In fact, here collected conditionally purple pearls, it is actually cool pink and with all sorts of broken and lilac shades. Chic looks)) Necklace and bracelet are made on one principle. Clasps are convenient! On a strong magnet, i adore this system. Earrings are made somewhat differently, but still fit perfectly in the kit. Shvenza silver! The sample is broken. Jewelry i madly liked, they in reality look more expensive than it seems in the photo of the store. Performance quality, pearls are beautiful! I'm happy.
The parcel was delivered in three weeks to kiev. The set corresponds to the description. Pearl quality is good, color as in the photo. The sample on the earrings is worth it. Locks on the bracelet and magnetic beads. I liked the set, it looks good. Product and store recommend!
The kit came in a branded bag, well packed, the store put a napkin for rubbing. Delivery 3 weeks. You can wear the whole set at once or each item on your own, because. All 3 ornaments are quite self-sufficient. Material: zinc alloy and high quality imitation pearl baroque 7-8mm glass beads. Necklace length: 45 cm Bracelet length: 18 cm Earring length: 4 cm Closure type: at the earrings-loop, at the necklace and bracelet-magnet. This is an unusual and spectacular accessory that will bring fresh notes to any, even everyday outfit and make your image special, stylish and memorable!