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SHIPPING & DELIVERY

We are proud to offer international shipping services that currently operate in 30 major countries world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.

How do you ship packages?

Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS. Packages from India have fastest shipping time of under 1 week to 10 days and accompany a gift of same or lesser value as the cost of product ordered

Do you ship worldwide?

Yes. We provide free shipping to 67 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.

What about customs?

We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.

How long does shipping take?

Shipping time varies by location. These are our estimates:
Location *Estimated Shipping Time
United States 10-30 Business days
Canada, Europe 10-30 Business days
Australia, New Zealand 10-30 Business days
Central & South America 15-30 Business days
Asia 10-20 Business days
Africa 15-45 Business days
*This doesn’t include our 2-5 day processing time.

Do you provide tracking information?

Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.

My tracking says “no information available at the moment”.

For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.

Will my items be sent in one package?

For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.

If you have any other questions, please contact us and we will do our best to help you out.

REFUNDS & RETURNS POLICY

Order cancellation

All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.

Refunds

Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:

  • If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
  • If you received the wrong item you can request a refund or a reshipment.
  • If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.

We do not issue the refund if:

  • Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
  • Your order did not arrive due to exceptional circumstances outside the control of Jewelllery.com (i.e. not cleared by customs, delayed by a natural disaster).
  • Other exceptional circumstances outside the control of http://jewelllery.com

*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page

If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.

Exchanges

If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.

Please do not send your purchase back to us unless we authorise you to do so.

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K***n
10 Sep 2019

All in the best order, goods consistent with the description listing. Thank you for your successful transaction and yours.

S***a
9 Sep 2019

He's gorgeous.

Y***i
8 Sep 2019

Beautiful ועשיר very loved

Ann White
1 Sep 2019

excelente

A***n
1 Sep 2019

Great bracelet!

O***h
30 Aug 2019

The goods did not come, the money was returned.

O***a
27 Aug 2019

I saw it on the arm! At mene tonke zap 'yastya, i swayed, but the bracelet will be great, ale ni, to sit perfectly. Right and wide arm, let's see dovžini.

D***d
27 Aug 2019

The bracelet came in about 2-3.5 weeks. Looks good, everything is whole. The truth is a small smell, but it's not critical. Tightening tight, but it seems to me over time will become weaker. I recommend the product and product.

B***a
24 Aug 2019

Same as description

D***d
23 Aug 2019

Conform presentation. Super!Recomand!Arrived în 2 weeks!

T***a
19 Aug 2019

The bracelet is super, the store sent instantly, but from latvia

Ronald Kelly
17 Aug 2019

Im so happy, fast shipping to California USA , 10 days!! Yay!! Thank you so much! The items just as discribed, very pretty material, I love it!

A***a
14 Aug 2019

Cool super liked

Keith Turner
13 Aug 2019

Received according and very fast delivery.

Henry Hill
12 Aug 2019

The bracelet looks like in the photo. Very effective and quality. Completeness can be adjusted by tightening laces. Came quickly, within 3 weeks. Thanks to the store.

O***k
9 Aug 2019

Happy with the purchase, i recommend the store

S***o
5 Aug 2019

Very beautiful bracelet, thank you

A***o
5 Aug 2019

Very beautiful as on the ad!!!

V***a
4 Aug 2019

Ok.

O***a
1 Aug 2019

Cool thing!;))

J***a
31 Jul 2019

Very well packed

J***a
31 Jul 2019

In 15 days at home 100% recommended

И***в
30 Jul 2019

Nice bracelet.

V***n
29 Jul 2019

Exile is exactly what e on the site. Many miles of hryvnia for mladji. Delivery of pristigng foreheads time! A lot of me hadvat! A lot of accurate and accurate!

A***a
27 Jul 2019

Got bracelets, very cute. There were a month to the krasnodar territory, but the store immediately warned. The goods are satisfied, i recommend the seller!

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